Q.
Can I pay my bill online?
You may review your account and pay your bill online by clicking
on the "Online Billing"
tab at the top of this page. Then just follow the instructions on the
eStatement page to set up your account and payment options.
Q. What
do I do if my telephone does not have a dial tone?
• Look
for problems on your telephone, like cracked plastic housing, a broken
or frayed cord, or lights that don’t work.
• If you have just one phone, unplug it and plug in a borrowed
phone. If the borrowed phone works, the problem is in your telephone.
• If you have more than one phone, make sure each phone’s
receiver is on the hook. Then unplug every phone. Plug each phone back
into any wall jack one at a time, and check each phone for dial tone
as you go. The phone that causes the line to go dead is the one needing
repair.
• If your phones are working, take a working, single-line phone
to your Telephone Network Interface box. This small box is usually located
on the outside wall of your home or business, near the electric meter.
Open the box and locate the “test jack” inside. Remove the
modular plug from the test jack, wait three minutes, and insert the
modular plug from your phone. If the problem disappears when you use
the test jack, the problem is in your inside wiring. If the problem
occurs again, the problem is in our telephone lines. Call us and we’ll
fix it for free.
Q. Can I
check how many long distance minutes I've used this month?
No, there is no way to check how many long distance minutes you’ve
used during the current month.
Q. Can I
retrieve my voice mail even if I'm not at home?
You can retrieve your voice mail when you’re not at home.
COTC Connections customer simply dial 987-0131. Then enter your telephone number and your password
when prompted.
Q. How does
DSL work with my existing phone line?
DSL shares your voice line with your telephone, so you can use your
telephone and your computer at the same time.
Q. My phone
is working, but my Internet connection is not. What should I do?
You should call our toll-free technical support at 800-687-0173.
They’re open Monday - Friday 8 a.m. - 10 p.m. and from 10 a.m.
- 10 p.m. on Saturday. Technical support is closed on Sundays.
Q. Why do
my incoming calls break my dial-up Internet connection instead of going
to voice mail?
Call waiting may disrupt the data flow for dial-up, but the feature
can be easily disabled to avoid it from happening. Simply dial *70
at the beginning of modem dialing stream. By doing this, the phone will
register as busy and calls should go to the voice mail system. Call
our technical support line for assistance in setting this up. (800-687-0173)
Q. How do
I report trouble with my line?
You can call our business office at 987-1414 or
toll free at 866-491-2424
Q. What
do I do if my question isn't answered here?
Call our business office at 987-1414 or toll free at
866-491-2424.
